Returns, Exchanges and Cancellation Policy

You may cancel your order before the product is shipped, provided your order has no tassels, fall - pico, blouse detachment requests. Custom orders or by specific requests will not be eligible for refunds, exchange or cancellation. Exchange of  product is only entertained in the event of a defect in the product or an acute color mismatch between the physical product and the product as displayed on our website. A call will be taken post receiving the product via post. We do not entertain any returns on fabrics / unstitched materials. Any return or exchange request should be raised within 48 hours from the time of receipt of the product in written via an email to info@dakshinamsarees.in

In case of a quality defect in the product, customers are required to ship the saree back to our address at their own cost. Upon receiving the returned item, our team will conduct a quality check, and if the defect is confirmed, the refund will be processed accordingly.

Alternatively, if the pickup is initiated by us, customers are requested to pack the parcel in its original packaging, affix both the to and from address, and paste the return sticker provided by our shipping partner.

Products bought online cannot be exchanged or returned in store. Purchases made during on sale/ discounts are not eligible for any return or exchange.
Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received'.

Customers are requested to verify and review order(s) including colours, sizes, quantities, etc. of textiles /garments /objects before placing the order. No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Disclaimer; All products and the information displayed on dakshinamsarees.in constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of the product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.

No act or omission of Dakshinam prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

We have made every effort to display the colours and sizes of our products that appear on our website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website.

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website. This site disclaimer is governed by the laws of India. If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

Top Picks from Your Questions

1. Can I cancel my order?
Yes, you can cancel before shipping unless your order has tassels, fall-pico, blouse detachment, or other custom requests.

2. Can I return or exchange a saree?
Exchanges are accepted only if there’s a defect or a significant colour mismatch. Requests must be raised within 48 hours of delivery by emailing info@dakshinamsarees.in

3. Who pays for return shipping?
If you return the saree, shipping is at your cost. If Dakshinam arranges pickup, please pack the saree in original packaging and affix the return sticker provided.

4. Are there items I cannot return/exchange?
Yes. We do not accept returns for:

Fabrics or unstitched materials

Sale/discounted items

Online purchases returned in-store

5. What should I check on delivery?
Inspect your package before signing. If damaged, note it on the delivery receipt instead of signing “received.”